Return to Help Index| Shipping & Returns | |
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| Do you ship to my country? | |
| Currently, we are only shipping within the Continental United States, excluding Alaska and Hawaii. All orders ship from Ellington, CT within 3 business days upon receipt of order. Our product contains safety matches and we are required by law to ship orders by ground transportation. |
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| How much is my shipping? | |
| Shipping is automatically calculated prior to submitting your payment information. Shipping cost is based on weight & distance. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Our product contains safety matches and we are required by law to ship orders by ground transportation. |
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| How do I return my product? | |
| Please click here for more information on returning an item. | |
| I received the wrong product. | |
| If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. | |
| What is your return policy? | |
| Please see our Return Policy for complete details. |
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| When will my order ship? | |
| Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. We will ship your order shortly after we receive payment from you. When order has shipped you will receive a shipment confirmation and tracking information within 24-48 hours of shipment. Please contact us for any special shipping requests. | |